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PLTHC Patient Complaint Form


The MISSION of the Pyramid Lake Tribal Health Clinic is to provide responsive, consumer-oriented, comprehensive health care that is accessible to the communities of the Pyramid Lake Paiute Reservation, and to strive for the continuous improvement of the quality of health care provided to patients through increasing resources, targeting high risks groups, and improving each staff member’s knowledge and practice of health care.

The GOAL of the Pyramid Lake Tribal Health Clinic is to provide health care with respect, compassion, and cultural awareness for the patients we serve. Provide health care services with competent and dedicated staff committed to providing individualized care designed to improve the health of the patients we serve. Provide community-based public health promotion and disease prevention activities that will help improve the overall health of the communities we serve, by targeting subgroups that are at high risk of developing health problems. Provide a variety of community health education that will help increase health knowledge of the communities we serve in an effort to reduce the prevalence of disease in those communities.

IMPORTANT HEALTH INFORMATION:

Covid-19 HOTLINE

775-574-2602

1. For Scheduling Tests

2. Questions and information regarding COVID-19

3. IMMUNIZATIONS

4. Be prepared to leave a message.

Pharmacy

1. Plan ahead!

2. Call First for refill: 775-574-2600. Be preparted to leave a message. Plese leave a clear message with your NAME and PHONE NUMBER where you can be reached or where staff can leave a message. (it is VERY IMPORTANT that you check your messages.)

3. ALLOW up to ONE (1) business day for a call back.

4. ALLOW up to TWO (2) buisness days for medication processing

5. WAIT for a call back for pick-up.

REMINDER: ON-LINE REFILLS ARE AVAILABLE VIA THE REFILPRO APP

CLINICAL SERVICES

APPOINTMENTS ONLY PLEASE CALL 775-574-1018

1. ALL medical visits will be by APPOINTMENT ONLY. NO WALK-INS AVAILABLE.

2. Be preparted to leave a message. Leave a CLEAR message with your NAME and ACTIVE PHONE NUMBER where you can be reached of if we need, we can leave a message. It is VERY IMPORTANT to have an active voice mail and to check your voice mail.

3. A Nurse or Provider will call back in the order the calls have been received during business hours or by the next business day. They need this time to review your chart to better prepart for your call.

Purchased Referred Care (PRC)
Health Services, Emergency
and After Hour Care
You May Be Responsible For Payment IF....
  • Call 911 for emergenices or go to the nearest Emergency Room. **If possible utilize hospital/urgent care within your private insurance network.
  • Elders (65 years+) and the Disabled have 30 days to report
  • Call: (775) 574-1018 - PLTHC PRC
  • You do not call and speak to a Health Clinic Nurse and are either verbally sent to the ER or requested to be seen as a walk-in and then sent to the ER through Health Clinic Referral.
  • If you are sent by referral and do not go to ER the same day the referral is written.
  • The ER doctor requests a follow-up and you do not follow up with our Health Clinic provider to obtain a referral for that visit.
  • The situation is not considered an emergency and you could have been seen at the Tribal Health Clinic
  • You do not report within specified times.

UPCOMING EVENTS:

Health Benefits - Continuing
The Health Clinic Health Benefits Representatives Dorian Lowery and Joby Kness, are available to assist with Medicaid, Medicare, and health insurance benefits and enrollment. Call (775) 574-1018 and ask to speak to a Health Benefit Representative.

HOURS OF OPERATION:

Monday – Friday: 8:00 a.m. – 4:30 p.m.


PLTHC - Health Board
Meets the last Tuesday of each month at 5:30pm
Tribal Council Representatives Community Representatives
Natalia Gonzales Madge Smith-Tobey
Nathan Dunn Cierra Sampson
  Karen Shaw

 

Dawna Brown, Health Director
PYRAMID LAKE TRIBAL HEALTH CLINIC
705 Highway 446
P.O. Box 227
Nixon, Nevada 89424
Phone: (775) 574-1018
Fax: (775) 574-1028